Introduction

Stair Lift Chair ("the Company", "we", "us", "our") is committed to protecting and respecting the privacy of every person who interacts with us. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

This policy applies to all personal information collected through our website at stairliftchair.co.za, through direct enquiries, telephone calls, email correspondence, home assessment visits, and any other means by which you engage with Stair Lift Chair.

Who We Are

Stair Lift Chair is a South African company specialising in the supply and professional installation of stairlift systems. We are the responsible party ("Responsible Party" as defined under POPIA) for the personal information we collect and process.

Information Officer

In terms of Section 55 of POPIA, the Company has designated an Information Officer who is responsible for encouraging compliance with POPIA within the organisation and who serves as the primary point of contact for data subject requests and complaints.

Detail	Information
Company Name	Stair Lift Chair (Pty) Ltd
Website	stairliftchair.co.za
Information Officer Email	sales@stairliftchair.co.za
Privacy Contact	stairliftchair.co.za/contact-us/

Information We Collect

We collect only the personal information that is necessary for the specific purpose for which it is collected. The categories of personal information we may collect include:

3.1 Identity Information

• Full name
• Title and preferred form of address

3.2 Contact Information

• Email address
• Telephone and mobile numbers
• Physical address (home or premises address for installation purposes)

3.3 Property and Staircase Information

• Staircase type, dimensions, and configuration
• Property access details relevant to installation
• Photographs taken during a home assessment (with your consent)

3.4 Health and Mobility Information

• General mobility requirements or physical considerations relevant to stairlift selection — only where voluntarily disclosed by you or necessary to provide an appropriate recommendation.

3.5 Transactional Information

• Order and quotation details
• Payment records (we do not store full payment card details)
• Service and maintenance history

3.6 Technical Information

• IP address and browser type (collected automatically when visiting our website)
• Pages visited and time spent on our website
• Referring website or search engine

How We Collect Your Information

We collect personal information through the following means:

• Website enquiry and contact forms — when you submit a request for a quote or contact us through our website.
• Email and telephone correspondence — when you communicate with us directly.
• Home assessment visits — information gathered during the free survey of your premises with your knowledge and consent.
• Order and installation processes — information necessary to complete a transaction and deliver our services.
• After-sales and servicing interactions — information provided when you contact us for maintenance or support.
• Website analytics — technical data collected automatically through cookies and similar technologies when you visit our website.

We do not purchase, rent, or obtain personal information from third-party data brokers or marketing list providers.

Why We Process Your Information

Under POPIA, we are required to have a lawful basis for processing your personal information. We rely on the following lawful grounds:

Lawful Basis	When We Rely on It
Contractual Necessity	Processing necessary to fulfil a quotation, order, or installation contract with you.
Legitimate Interest	Processing necessary for our legitimate business interests — such as responding to enquiries, preventing fraud, and maintaining service records — where these interests are not overridden by your rights.
Legal Obligation	Processing required to comply with applicable South African law, including tax, VAT, and consumer protection obligations.
Consent	Processing based on your freely given, specific, and informed consent — including direct marketing communications and the collection of sensitive information.

How We Use Your Information

We use the personal information we collect for the following specific purposes:

• To respond to your enquiry and provide you with a quotation for our products and services.
• To conduct a free home assessment and recommend the most appropriate stairlift solution for your circumstances.
• To process and fulfil your order, coordinate installation, and deliver our services.
• To communicate with you about your order, installation date, and any service-related matters.
• To issue invoices and process payments.
• To carry out after-sales servicing, warranty claims, and maintenance visits.
• To comply with our legal and regulatory obligations under South African law.
• To send you relevant service updates or promotional communications — only where you have provided consent or where permitted under applicable law.
• To improve our website and services based on aggregate, anonymised usage data.
• To prevent and detect fraud or other unlawful activity.

Sharing Your Information

We treat your personal information with the highest degree of confidentiality. We do not sell, rent, trade, or share your personal information with third parties for their own commercial purposes.

7.1 When We May Share Your Information

We may share your personal information in the following limited circumstances:

• Service providers: Third-party suppliers directly involved in delivering our services (such as product manufacturers or logistics partners), subject to strict confidentiality obligations and data processing agreements.
• Legal requirements: Where required to do so by law, court order, or government authority under South African law.
• Business transfers: In the event of a merger, acquisition, or sale of the Company's business, your information may be transferred as part of that transaction — you will be notified in advance of any such transfer and of any changes to this policy.
• Protection of rights: Where necessary to protect the rights, property, or safety of the Company, our customers, or others.

7.2 What We Never Do

• We never sell your personal information to third parties.
• We never share your information with advertisers or marketing agencies without your explicit consent.
• We never provide your information to other companies for their direct marketing purposes.

Data Security

The Company implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Secure encrypted communication channels (HTTPS) for our website.
• Access controls limiting personal data access to authorised personnel only.
• Regular review of our data handling and storage practices.
• Confidentiality obligations imposed on all staff and service providers who access personal information.
• Secure deletion of personal information once it is no longer required.

While we take all reasonable precautions to protect your information, no data transmission over the internet or electronic storage system is entirely secure. In the event of a data breach that is likely to result in harm to you, we will notify you and the Information Regulator of South Africa as required by POPIA.

Data Retention

We retain personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable South African law.

Data Category	Retention Period	Reason
Customer order and installation records	7 years from installation	Legal and tax compliance
Warranty and service records	Duration of warranty period + 3 years	Warranty claims and service continuity
Enquiries that did not result in an order	12 months	Follow-up and business records
Marketing consent records	Until consent is withdrawn	POPIA compliance
Website analytics data	24 months (anonymised)	Website improvement

When personal information is no longer required, we will securely delete or anonymise it in accordance with our internal data disposal procedures.

Your Rights Under POPIA

The Protection of Personal Information Act 4 of 2013 grants you, as a data subject, the following rights in respect of your personal information held by Stair Lift Chair:

How to Exercise Your Rights

To exercise any of the above rights, please submit a written request to our Information Officer at sales@stairliftchair.co.za or through our contact page at stairliftchair.co.za/contact-us/. We will respond to all valid requests within 30 days of receipt.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors interact with our content.

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve functionality over time.

11.2 Types of Cookies We Use

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used to understand how visitors use our website, helping us improve content and navigation. Data collected is anonymised and aggregated.
• Preference cookies: Used to remember your settings and preferences for future visits.

11.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse or delete cookies — consult your browser's help documentation for guidance.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and external resources. This Privacy Policy applies solely to information collected by Stair Lift Chair and does not extend to any third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any external site before providing personal information. The inclusion of a link to a third-party site does not constitute an endorsement of that site or its privacy practices.

Children's Privacy

Our products and services are intended for adults. We do not knowingly collect or process personal information from children under the age of 18 without the consent of a parent or legal guardian.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at sales@stairliftchair.co.za. We will take prompt steps to delete any such information from our records.

Where a stairlift is being purchased for a household that includes minor users, all consent and contractual obligations are undertaken by the adult Customer acting as the responsible contracting party.

Cross-Border Transfers of Personal Information

The Company operates within the Republic of South Africa and processes personal information primarily within South Africa. In limited circumstances, personal information may be transferred to or accessed from outside South Africa — for example, where we use cloud-based software hosted on international servers.

In accordance with Section 72 of POPIA, any cross-border transfer of personal information will only occur where:

• The recipient country provides an adequate level of protection for personal information; or
• The recipient is bound by a binding agreement that upholds processing standards substantially similar to those required by POPIA; or
• You have provided your explicit consent to the transfer.

We will not transfer your personal information to a country that does not provide adequate protection without appropriate safeguards in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or business operations. The most current version will always be available on our website at stairliftchair.co.za/privacy-policy/.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Where a material change is made that significantly affects your rights or the way we process your personal information, we will make reasonable efforts to notify you directly — by email where we hold your contact details.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal information, or your rights under POPIA, please contact our Information Officer through any of the following channels:

• Email: sales@stairliftchair.co.za
• Contact Form: stairliftchair.co.za/contact-us/
• Business Hours: Monday to Friday 09:00–17:00 · Saturday 09:00–14:00

We undertake to acknowledge all written privacy-related requests within 2 business days and to provide a substantive response within 30 days of receipt, as required by POPIA.