Testimonials

My mom is 78 and has been terrified of her staircase for two years. We kept putting it off because we thought it would cost a fortune and take forever. The guys came out, measured everything, and had it fitted in one morning. She cried when she rode it for the first time. I'm not exaggerating. Best money we've ever spent.

Ek was baie skepties in die begin — ek dink almal is — maar die man wat uitgekom het was baie geduldig en het alles duidelik verduidelik. Die prys was redelik en hulle het gedoen wat hulle gesê het. Ons trappe is nie reguit nie so ek was bekommerd, maar hulle het 'n pasgemaakte reeling gemaak wat perfek pas. Dankie, julle is uitstekend.

I had a hip replacement in April and my doctor said I shouldn't be doing stairs. I live alone so this wasn't optional — I needed something sorted quickly. From the first call to installation was less than a week. The technician was so professional, cleaned up after himself, showed me everything I needed to know. Six months later it still works perfectly.

What I appreciated most was that nobody tried to upsell me. I told them my budget and they recommended exactly what I needed, nothing more. The quote was detailed — I knew exactly what I was paying for. Some companies give you a number and you pray. These guys gave me a breakdown of everything. That honesty made the decision very easy.

My dad has MS and things have been getting harder. The stairlift has honestly changed the dynamic in our house completely. He's not dependent on us to get upstairs anymore and I think that matters more to him than anything else. The dignity of it. He can just go when he wants to go. That's priceless. The install was quick and the guys were really kind with him.

I was worried about load shedding because we're on Stage 4 half the time around here. I specifically asked about this and they explained the battery system properly — it charges when the power is on and keeps going during outages. I've tested it during load shedding myself and it works without any issue. That was a dealbreaker for me and they delivered.

We have an outdoor staircase up to our stoep and my husband simply couldn't manage it anymore after his stroke. We weren't sure if you could even get a stairlift for outdoor steps. Turns out you absolutely can. It's been fitted for eight months now, through all kinds of weather, and not a single issue. The quality is really good and it's unobtrusive — doesn't ruin the look of the house either.

Honestly I was a bit of a nightmare customer — I changed my mind twice about which model I wanted and had about forty questions. Not once did anyone make me feel like a bother. They answered everything, sent me comparison information, and waited while I made up my mind. The installation itself was done in under three hours and the guy explained every single feature before he left.

I called three different companies. Two of them never even called me back. Stair Lift Chair responded the same day, sent someone to assess within two days, and had a written quote to me by the following morning. That kind of reliability tells you everything about how a company operates. The product and installation were excellent but the service from start to finish is what really stood out.

My mother is 84 and fiercely independent — she lives alone and refused to move into a retirement home. The stairlift was a compromise that kept everyone happy. She gets to stay in her house and we get to stop worrying every single day. I don't think she'd admit it but she absolutely loves using it. She calls it her "little car." The rails didn't damage the wall at all — I was really worried about that.

Our staircase has a bend in it which I knew would be a problem. The surveyor came, took measurements I didn't even understand, and said it was completely doable. The custom rail took a few weeks to manufacture but they kept me updated throughout. When they came to fit it, it matched perfectly — like it was made for our house, which I suppose it was. Very impressive work.

My husband has severe arthritis in both knees and climbing the stairs was becoming dangerous. We tried a ground floor bedroom for a while but it just wasn't the same for him — he felt like he'd lost his home. Since we had the stairlift put in he's back to sleeping in our bedroom, back to his study upstairs. Small thing maybe but not to him. We should have done this two years ago.

Die installasie het net so vier ure gevat en die werkers het die plek netjies agtergelaat — skoner as toe hulle gekom het, sal ek sê! My pa is 81 en hy sê dit is die beste geskenk ons hom ooit gegee het. Ek het op drie plekke gekwoteer en hierdie ou was die mees deursigtig en het die minste probeer verkoop. Dit het die besluit baie makliker gemaak.

I work in healthcare so I did my research before calling anyone. I had specific questions about weight capacity, safety sensors, and what happens if there's a power failure. They answered everything correctly and without any sales spin. The product they recommended matched exactly what I'd researched as best in class for our requirements. Knowledge combined with good service is rare. These guys have both.

I had the stairlift fitted temporarily after my knee surgery — I wasn't sure I'd keep it permanently. I ended up keeping it. The recovery was longer than expected and honestly I just got used to having it. When I asked about removing it they were completely upfront about the process and cost, no pressure either way. Good people to deal with. No drama, no games.

We live in a heritage home and I was terrified of doing anything to the staircase. The surveyor completely understood my concerns and explained exactly where the brackets go, what size holes they leave, and how it can be reversed if needed. He even showed me photographs of similar installations. That reassurance was worth everything. The stairlift looks like it belongs there — it doesn't look like an afterthought at all.

I manage a retirement village and we've now used Stair Lift Chair for three separate residents. Each installation has been handled professionally and the residents genuinely love the product. What I value as a facility manager is that they show up when they say they will, they communicate clearly, and they don't leave problems behind. In this industry that's rarer than you'd think.

My sister is in a wheelchair and we needed something for our parents' house when she visits. The consultant took the time to understand her specific needs — the chair swivel, the footrest height, the positioning at the top and bottom — things I wouldn't have even thought to ask about. The end result works perfectly for her. You can tell they've done this for people with real mobility challenges, not just theory.

Three months after installation a small sensor issue came up — the lift was stopping unexpectedly on the way up. I called them on a Tuesday morning and someone was at the house by Wednesday afternoon. Fixed in twenty minutes, no charge, no argument. That kind of after-sales response is what turns a customer into someone who tells everyone they know. I've already recommended them to two neighbours.

My parents live in Polokwane and I was managing this whole process from Cape Town. I was worried about coordinating everything remotely but it honestly couldn't have been smoother. They communicated with me at every step, sent me photos after the survey, confirmed the installation date via WhatsApp, and called me straight after to confirm my parents were happy. That level of care when dealing with someone's elderly parents from a distance — I really appreciated it.